FAQ Page
Help Desk Centre
Frequently Asked Questions
Why should I detail my car?
Because:
- it thoroughly cleans all exterior dirt by hand and not a machine
- cleans and sterilizes the inside of your car
- maintains the health and condition of your car (paint, wheels, rims, leather, fabric, carpets, engine, etc.)
- increases resale value when you choose to sell
How often should I detail my car?
On average, we advise people to detail their cars a minimum of twice a year.
The frequency can depend on many factors such as the daily wear and tear of your car as well as how clean you want your car to look.
How do I book my appointment?
Appointment Request FormTo book an appointment:
- From the homepage, click on the Services tab
- Select the package you are interested in
- Select your car type, the quantity of vehicles, then click Add to cart or Buy Now and check out
- Wait for a member of our team to call you and reserve your time and date
To request a time and date:
- From the homepage, click on the Services tab
- Select the package you are interested in
- Scroll to the bottom of the package page until you see a blue form page titled Appointment Request
- Fill in the request form with the required information
- Wait for a member of our team to contact and confirm your appointment details
*Note: New customers, enter code RINSE at checkout for 10% off our Captain's Interior, Showroom Ready & New Car Packages!
Why can't I book a time and date?
We do this for several reasons:
- to ensure customers select the right package for their car type
- to avoid overbooking
- to allow customers to customize their package with our add ons
- to ensure our team delivers the ultimate best detail to suit your needs
I bought a package. What happens next?
Once you've purchased the package of your choice, a representative will contact you shortly within in the day to schedule your appointment and confirm other additional details and add-ons (pet hair removal, engine detail, headlight restoration, ozone generator treatment, etc.).
If you've booked after business hours (after 9 pm), a representative will contact you the following business day.
How do I add an add-on/extra to my package?
At the moment, this feature is not payable on our site but we're sorting it out.
For now, individuals who wish to add an extra/add-on can notify our team member during the call-back after booking online or after submitting an appointment request.
Payments for the add-ons can be sent via e-transfer to be added to the desired package.
How long does the service take?
Each service is different and can depend on:
- the condition of the car (dirt level; pet hair, etc.)
- the package selected
- the add-ons/extras added (engine detailing, headlight restorant, clay bar treatment)
Do I need to prepare before the cleaning?
No. We usually handle all the clean up before detailing your car by placing all your items in bags and then putting them back in the vehicle at the end.
However, if there are large items like car seats, furniture or any personal items that you'd like to remove, then you are welcome to do so prior to the cleaning.
What's the difference between a detail and an automatic car wash?
Car detailers perform a top to bottom cleaning of your car with great care and precision.
Automatic car washes are designed to be quick but aren't so efficient.
They often use very harsh soaps that can slowly strip away your car's paint, leaving behind swirl marks and water spots.
The cloth strips don't clean very well and can cause super fine scratches on your car's paint.
Read more: https://captainrinse.ca/blogs/blog/3-reasons-why-you-should-never-use-automatic-car-washes-again